FAQ
Frequently Asked Questions
- Christmas delivery cut-off dates
- Shipping & delivery
- 记录持有者
- 证书
- 数字产品
- 服装和商品
- 账户和登录
- Christmas delivery cut-off dates
- Shipping & delivery
- 记录持有者
- 证书
- 数字产品
- 服装和商品
- 账户和登录
Christmas Delivery Cut-Off Dates
To receive your order in time for Christmas, please place your order before the cut off dates below.
UK: Order by Wednesday 17 December
UK Personalised Books: Order by Monday 15 December
United States: Order by Tuesday 16 December
Europe
Germany: Order by Friday 19 December
Austria, Switzerland, Belgium, Netherlands, Luxembourg, France: Order by Thursday 18 December
Denmark, Italy, Hungary, Czech Republic, Slovakia, Slovenia, Poland: Order by Wednesday 17 December
Ireland: Order by Tuesday 16 December
Spain, Portugal, Sweden, Finland, Norway, Croatia, Romania, Greece, Cyprus, Latvia, Bulgaria, Lithuania, Estonia: Order by Monday 15 December
Malta: Order by Friday 12 December
Rest of World
LATAM: Order by 20 October
Rest of World: Order by 6 October
Important Notes:
Cut off dates apply to standard delivery only.
Orders placed after these dates may still arrive before Christmas, but delivery cannot be guaranteed. Digital products are delivered instantly and are not affected by shipping cut offs.
Shipping & Delivery
Delivery times will vary depending on your region. We estimate your goods will be delivered within 7-8 business days. (i.e. excluding weekends and public holidays).
Delivery times will vary depending on your region. We estimate that your goods will be delivered to you in 7-12 business days (i.e. excluding weekends and public)
You can find your tracking number by logging into your GWR Store account. If you need help, feel free to contact us.
If you miss your delivery, please contact the carrier to reschedule or check their website for pickup options.
Some items may be shipped from different locations and could arrive separately.
If part of your order is still missing after a reasonable time, please contact us and our customer support team will be happy to help.
Please contact our customer support within 24 hours of placing your order.
While we’ll do our best to accommodate your request, we can’t guarantee changes can be made after this time.
If your tracking information shows that your order was delivered but you haven't received it, please:
1) Double-check the delivery address used on your order confirmation.
2) Check with neighbours, household members, or your building management in case it was received on your behalf.
3) Look for a delivery notice or check safe drop-off spots around your property.
If you’ve done all of the above and still can’t locate your package, please contact us and our support team will investigate further.
Some products may only be available for delivery to certain regions, so please check the product page for any restrictions before ordering. If a product isn’t available in your region, you won’t be able to add it to your basket. For more details, feel free to contact our team.
Shipping fees are calculated at checkout based on your location. You’ll see the final shipping cost before completing your order.
As per our delivery terms, all customs fees, import duties, and local taxes are the responsibility of the recipient.
These charges may vary depending on your country’s regulations and are not included in the product or shipping prices.
We recommend checking with your local customs office for more information before placing your order.
We consider a package lost if it hasn’t arrived within 14 days after the latest expected delivery date.
If your order still hasn’t been delivered by then, get in touch with our customer services team to report it. We may ask for some details to verify the claim, and if everything checks out, we’ll reimburse you for the lost items.
To receive your order in time for Christmas, please place your order before the cut off dates below.
UK: Order by Wednesday 17 December
UK Personalised Books: Order by Monday 15 December
United States: Order by Tuesday 16 December
Europe
Germany: Order by Friday 19 December
Austria, Switzerland, Belgium, Netherlands, Luxembourg, France: Order by Thursday 18 December
Denmark, Italy, Hungary, Czech Republic, Slovakia, Slovenia, Poland: Order by Wednesday 17 December
Ireland: Order by Tuesday 16 December
Spain, Portugal, Sweden, Finland, Norway, Croatia, Romania, Greece, Cyprus, Latvia, Bulgaria, Lithuania, Estonia: Order by Monday 15 December
Malta: Order by Friday 12 December
Rest of World
LATAM: Order by 20 October
Rest of World: Order by 6 October
Important Notes:
Cut off dates apply to standard delivery only.
Orders placed after these dates may still arrive before Christmas, but delivery cannot be guaranteedDigital products are delivered instantly and are not affected by shipping cut offs.
记录持有者
数字破纪录徽章仅适用于 2024 年 8 月 29 日之后提出标准申请的纪录持有者。
访问我们的商店页面，订购您的记录持有人证书相框。
记录和证书文本是根据您在申请表中提供的信息生成的。
如果包含的信息有误，请使用记录申请门户网站上的通信框联系您的记录管理员。他们会帮助您进行必要的更改。
吉尼斯世界纪录保持者证书有明确的样式和内容要求。遗憾的是，我们无法对文本样式进行任何更改。
遗憾的是，您需要联系提交原始申请的人，因为所有官方证书和框架的购买都必须通过注册申请人进行。一旦他们允许访问或下订单，您就可以继续获取官方记录持有者材料。
如果您的申请电子邮件未激活，请联系我们的客户支持团队。
在预览证书图样时，请确保您对文字排版满意后再结账。如果您在购买证书后要求更改版面，可能需要支付额外费用。
如果您持有多个记录，这些记录将在"记录持有者证书 "产品页面的下拉列表中显示。
您可以为每份证书选择一个标题并将其添加到购物车中，然后对每个标题重复此过程。在结账前，可以在购物车中修改数量。
证书
请使用您的吉尼斯世界纪录申请帐户登录名和密码登录 GWR 商店，然后访问 "纪录保持者证书"页面，在这里您可以购买任意数量的证书。
在将证书添加到购物车之前，我们会要求您查看并批准证书上的文字。
，除非您确定文字正确无误，否则请不要继续结账，因为一旦提交订单，就无法进行更改。
请注意：根据我们的退款政策，所有个性化产品均不予退款。
如果证书上的文字很长，可能会打印到铝箔封条上，或者根本无法打印到页面上。我们需要为您更正。如果您的证书上出现这种问题，请联系 GWR 商店团队，我们将尽力为您修改。
访问 "吉尼斯世界纪录证书 "页面，按照屏幕上的说明创建您的官方纪录参与者证书！
您可以按照记录发生的月份、年份和国家搜索记录名称。选择后，点击 "继续"，就会出现在该地点和日期发生的所有记录的搜索结果。选择记录标题，点击 "继续"，然后按照下一页的说明进行个性化设置和购买。
数字产品
数字破纪录徽章是授予成功获得吉尼斯世界纪录称号的个人或团队的官方数字证书。徽章上有纪录保持者的姓名及其纪录头衔的具体细节。
不，数字破纪录者徽章对通过标准申请表申请破纪录者完全免费。
我们的 咨询 虽然我们的客户没有资格获得数字纪录保持者徽章，但您还有很多其他方式可以以数字方式庆祝您的纪录。只需联系您的客户经理，他们就会告诉您官方纪录保持者徽章的许可选项。
是的！该徽章可在所有数字平台上共享。
每个数字破纪录者徽章都有一个独一无二的徽章 ID，可通过区块链技术进行验证。这就增加了一层额外的安全性，确保您的成就是真实的，并在全球范围内得到认可。您可以 在此验证.
不过，我们仍提供实体 的记录参与者证书可供购买。
我们正在不断更新我们的产品和服务，以更好地服务于我们的社区，作为这一过程的一部分，数字证书已经停止使用。
服装和商品
要找到合适的尺码，请参阅每个产品页面上的尺码指南。
您可以找到详细的测量和尺码信息，帮助您选择最佳方案。
如果您不确定或需要进一步帮助，请随时联系我们，我们很乐意为您提供帮助！
账户和登录
Go to the GWR Store Login page, click Reset my password, using your email used to sign-up and follow the email instructions to set a new one.