Record Holders' Frequently Asked Questions
Q. I have received an email confirming my Record Holder status, but I have not received my COMPLIMENTARY certificate from Guinness World Records. What should I do?
A. All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records (GWR) Store.
Please log into the Store using your log on and password for www.guinnessworldrecords.com and your free certificate will be added to your basket automatically. This certificate is free of charge. If you would like to order any further Record Holder certificates then please add these to your basket.
Q. How will I receive my certificate?
A. If your order is for your complimentary certificate only then you can choose to have them delivered for free via a non-trackable service. Please select “Free Shipping” on your checkout page and allow 2-4 weeks from receipt of your order. If you wish to upgrade to a tracked service, please choose one of the chargeable shipping options. You will receive a confirmation email once your order ships.
If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. If you incur any problems or have any questions concerning your order or the status of your order, our customer service representatives are available from 9 a.m. to 5 p.m. GMT Monday through Friday please click here.
Q. What’s happened to the old verification codes, can I still use them to purchase a certificate?
A. Guinness World Records has decided to cease using verification codes for purchase of a certificate. If you wish to purchase a certificate, then please read the answers below for further instructions.
Q. I’m a Record Holder, how do I purchase additional Record Holder Certificates?
A. Please visit the Certificates page and simply click on the “Add to Basket. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account.
Q. I’ve forgotten my sign-in information and password. How can I retrieve these?
A. There is a “forgotten password” button underneath your sign-in area to reset your password.
Q. I ordered my free certificate but it’s not arrived? What can I do?
A. Please click here and complete the form.
Q. I’m NOT a Record Holder but I took part in an event. How to I purchase a Certificate of Participation?
A. Simply click on the ‘add to basket’ on the certificate purchase page to bring up the ‘Find your official (Guinness World Records?) record breaking event’ box. There you will be able to search for a Record Title by entering the date and country of where the record took place. Once selected, click on continue to bring up the search results of all records that took place in that location and date. Select your Record Title, click continue and then follow the instructions on the next page to purchase.
Q. Certificate of Participation - I can’t find my Event. Help!
A. If you can’t find your event, then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance.
Q. Certificate of Participation - I don’t know the date of the event!
A. If you do not know the date of the event, then we would advise at first, to try searching surrounding dates. If you are still unable to locate your event, then please contact the event organisers directly.
Q. I have purchased Record Holder products via the shop but have not received them yet. What should I do?
A. If you incur any problems or have any questions concerning your order or the status of your order, our customer service representatives are available from 9 a.m. to 5 p.m. GMT Monday through Friday please click here.
Q. What if my certificate was misprinted or the record text was misspelt?
A. Before checkout, you will be asked to review and approve the wording of your certificate. Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. If there are any issues with the text on your certificate, please contact us. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name.
Q. Can I amend the certificate text?
A. Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page.
Q. How can I order a certificate for more than one record if I hold several GUINNESS WORLD RECORDS titles?
A. If you would like to order more certificates for the same GUINNESS WORLD RECORDS title, these can be normally added to your basket and quantities revised later on in the shopping basket itself before checkout.
Q I’m a Record Holder, but I can’t find my record on the drop down list?
A. All Official Guinness World Records that you have successfully achieved will be located on the drop down list for additional certificate purchase. If you cannot locate your record title on this list, then we would advise you to log in to your main Guinness World Records account to check the application status of your record title. If you have any questions regarding the status of your application, then please ensure that you submit an online correspondence using the online correspondence tool on your application summary page (located at the bottom of the page). You can access this tool by logging into your account and clicking on the record title on your dashboard page.
Q. How can I order multiple copies of my Certificate of Participation?
A. Yes, you can order multiple copies of a single name certificate on this store. Please adjust quantities on your shopping basket. For orders over 100, you may want to get in touch with a commercial account manager click here.
You can order several individually named certificates via the store. For your convenience we recommend you add 10 at a time. If you change your mind, you can revise them or remove them individually from the cart before you check out.
For any other queries, please click here