A Shipping estimate will be shown in your
cart as you add items. You may have to change your country and enter your postal code on the shopping cart
page for an accurate estimate. We can only send orders out via a 'Signed For' service. Our services are
Registered mail or UPS for orders up to 2kg and UPS only for orders over 2kg.
DISPATCH - Event Merchandise
Orders for merchandise held in stock are despatched within 2 working days.
Delivery time is dependent on the requested delivery location.
All orders for items that are not currently held in our stock are dispatched within approximately 14 days.
All deliveries are made from the United Kingdom. We deliver goods worldwide. The approximate time of shipment
to all European countries is 3-5 days, shipping time to non European countries is checked individually on request.
DISPATCH - Record Holders and Certificate Store
Record Holder Certificates and Certificates of Participation are uniquely produced at an off-site printing facility.
This process usually takes 5 working days but in some cases can take up to 14 days before they arrive in our UK Distribution Centre.
All deliveries are made from the United Kingdom and we deliver goods worldwide.
The approximate time of shipment to all European countries is 3-5 days, shipping time to Non European countries can be checked individually on request.
What is your return policy?
You may return a product for refund or exchange (if due to our error)
within 30 days of the order shipment date. (The order shipment date and
order notification are provided to you by email).
All returns must be accompanied with a Return Merchandise Authorisation number (order number #).
If we shipped you the wrong product, or it arrived defective or damaged
No problem. Just contact us within 30 days of the item's original shipping
date to arrange for the return of your purchase. We will send a replacement or
refund you for your purchase, provided the returned item(s) are received back in
their original packaging, along with all accessories, warranty cards, manuals,
software, etc., where applicable.
If you ordered the wrong item, wrong size, or simply changed your mind
we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are
received back in their original packaging, along with all accessories, warranty cards, manuals,
software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased
product was not noted as a clearance, close-out or non-returnable item. When your return is received,
you will be issued a refund to your credit card/PayPal account for the merchandise only).
Ship your package back to us at the following address:
Merchandise Mania Returns T/O InnerWorkings
Order number: [include your order number here]
FAO Merchandise Mania
5 Cranbrook way
Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different size or colour of an item you ordered,
when your return is received, you will be refunded for the amount of the item.